Rodd & Gunn

Returns Information

Rodd & Gunn is dedicated to providing quality goods and services to our customers. We hope you will love what you have ordered, but if something isn't correct, please let us know.

Change of size or unwanted goods

Rodd & Gunn will accept the return of unworn goods within 28 days of receipt. Please contact us at online@roddandgunn.com to obtain details of where to send your return item/s.

Please securely package and return the item/s to us in original condition, unworn (unwashed or unused) and with tags attached. Ensure you include your packing slip as proof of purchase, and we will endeavour to replace your item/s or alternatively refund your purchase price (less postage) using the original payment method. For item/s exchange, once we have checked the availability of the requested goods, we will email you to arrange the additional payment for the postage of these new item/s.

We will make every effort to ensure that replacement orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; the replacement postage fee being paid and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s; the replacement postage fee being paid and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy, ie whether you would like a refund or replacement and if replacement the exact details of what you would like, including the name, size and colour as per the information for that item on our website.

Unfortunately, your shipping and handling charges on these returns are non-refundable. Rodd & Gunn is not liable for the loss of garments being returned. To protect yourself, you may want to use an insured service to return your goods, as these remain the property of the customer until a confirmation email is sent to acknowledge our receipt of the item/s.

Supply error

Rodd & Gunn will accept the return of goods supplied in error within 28 days of receipt. Please contact us at online@roddandgunn.com to arrange a free replacement delivery of the correct item/s, or we will refund your purchase price if out of stock.

We will make every effort to ensure that correction orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation.

Faulty goods

Rodd & Gunn will accept the return of goods delivered that are faulty within 28 days of receipt. Our quality control team inspect all deliveries from www.roddandgunn.com to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at online@roddandgunn.com to arrange a free replacement delivery, or we will refund your purchase price if out of stock.

We will make every effort to ensure that replacement orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy.
Please securely package your return item/s with supporting documentation.

Store exchanges and refunds

You may return or exchange a product bought on www.roddandgunn.com at any of our retail stores (excluding Myer concessions), within 28 days of receipt. Click our Stores link to find the store nearest you. Goods must be returned in original condition, unworn (unwashed or unused) and with tags attached. Please ensure you have your supporting documentation (packing slip) as proof of purchase.