Terms of UseThese terms are issued by Rodd & Gunn New Zealand Limited (Rodd & Gunn) and are effective from October 13, 2008. They cover the use of our websites - roddandgunn.com, roddandgunn.co.nz and roddandgunn.com.au, as well as any display states or microsites from these websites. Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites. About UsThis website is owned and operated by Rodd & Gunn. E-mail: online@roddandgunn.com Telephone: If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return. Making a Contract with UsWhen you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, which indicates that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. An order is placed on our website via adding a product to the shopping bag and proceeding through our checkout process. The checkout process includes giving us delivery and billing details for your order, entering payment information and submitting your order. The final step is the confirmation of your order, which you are able to print as a receipt of your order. We will also e-mail you with confirmation of your order. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently. Payment OptionsWe currently accept the following credit cards:
Visa, MasterCard, American Express and DIners. Gift Cards
Rodd & Gunn Gift Cards can only be used instore in New Zealand and Australia (Rodd & Gunn stores or outlet stores), and cannot be redeemed on website purchases or in our Rodd & Gunn Myer concessions.
PricingAll prices listed on www.roddandgunn.co.nz are in NZ$ and all prices listed on www.roddandgunn.com are in AU$. All prices are correct when published. However, we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.
All prices are inclusive of GST.
Errors, Inaccuracies & OmissionsOccasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availibility. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).
Loyalty Club ProgramOur Loyalty Club program is designed to reward your loyalty. Our 4 tired program offes a large selection of benefits. For more information, please click here. Currency CalculationsThe site's currency converter provides an approximate estimate for the purchase price of goods listed on Rodd & Gunn websites and includes the following currencies:
The site's currency converter is to be used as a reference guide only. The exchange rate we use will be the prevailing rate on the day the order is charge to your credit card. Website and Credit Card SecurityWe take website and credit card security extremely seriously, and always endeavour to provide a secure, safe platform on which to conduct online transactions. However, we accept no responsibility for any loss or misuse of personal information provided to us through this site. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the Internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting roddandgunn.com especially if you access from a shared computer. Delivery ChargesNew Zealand / Australia:
The standard delivery charge is a flat fee of $10 for deliveries to New Zealand or Australian addresses. You will be responsible for any local duty payable on receipt of your order; which includes any order sent as a gift, whereby the recipient will be responsible. Please note that we can only deliver to physical street addresses and that a signature is required for all deliveries. If goods are lost or damaged in transit, please contact us within 7 business days at online@roddandgunn.com. We will use this delivery information to make a claim against the carriers. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our carriers that delivery was not successful.
Rest of World:
The delivery charge for orders to international addresses are calculated during the order process. An indicative schedule of delivery charges is available via our International Delivery Charges Schedule. You will be responsible for any local duty payable on receipt of your order; which includes any order sent as a gift, whereby the recipient will be responsible. Please note that we can only deliver to physical street addresses and that a signature is required for all deliveries. If goods are lost or damaged in transit, please contact us within 20 business days at online@roddandgunn.com. We will use this delivery information to make a claim against the carriers. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our carriers that delivery was not successful.
Delivery PeriodWe endeavour to ensure that orders for delivery to addresses within New Zealand and Australia arrive within 10 business days of the order being placed and disptached. We endeavour to ensure that orders for delivery to addresses outside of New Zealand and Australia arrive within 17 business days of the order being placed and dispatched. To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order via the Track Your Order link at the bottom of every page of our websites; you will need your order number to do so.
ReturnsRodd & Gunn is dedicated to providing quality goods and services to our customers. We hope you will love what you have ordered, but if something isn't correct, please let us know. Change of Size or Unwanted GoodsRodd & Gunn will accept the return of unworn goods within 30 days of receipt. Please contact us at online@roddandgunn.com to obtain details of where to send your return item/s. Please securely package and return the item/s to us in original condition, unworn and with tags attached. Ensure you include your packing slip as proof of purchase, and we will endeavour to replace your item/s or alternatively refund your purchase price (less postage) using the original payment method. For item/s exchange, once we have checked the availability of the requested goods, we will e-mail you to arrange the additional payment for the postage of these new item/s. We will make every effort to ensure that replacement orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; the replacement postage fee being paid and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s; the replacement postage fee being paid and the order being dispatched. Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy, ie whether you would like a refund or replacement and if replacement the exact details of what you would like, including the name, size and colour as per the information for that item on our website. Unfortunately, your shipping and handling charges on these returns are non-refundable. Rodd & Gunn is not liable for the loss of garments being returned. To protect yourself, you may want to use an insured service to return your goods, as these remain the property of the customer until a confirmation email is sent to acknowledge our receipt of the item/s. Supply ErrorRodd & Gunn will accept the return of goods supplied in error within 30 days of receipt. Please contact us at online@roddandgunn.com to arrange a free replacement delivery of the correct item/s, or we will refund your purchase price if out of stock. We will make every effort to ensure that correction orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s and the order being dispatched. Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation. Faulty GoodsRodd & Gunn will accept the return of goods delivered that are faulty within 30 days of receipt. Our quality control team inspect all deliveries from www.roddandgunn.com to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at online@roddandgunn.com to arrange a free replaement delivery, or we will refund your purchase price if out of stock. We will make every effort to ensure that replacment orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s and the order being dispatched. Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation. Store Exchanges and RefundsYou may return or exchange a product bought on www.roddandgunn.com at any of our retail stores, within 30 days of receipt. Click our Stores link to find the store nearest you. Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. For refunds, you will be required to present the same credit card that was used to make the purchase online. If you are not the card holder yourself, you will need to have the card holder present when the item is returned, so that they can accept the payment back onto their credit card. International orders outside New Zealand and Australia are only able to return items by post.
Gift Exchange
For gift exchange information please contact us at online@roddandgunn.com
For any additional information on our returns policy please contact us at online@roddandgunn.com or telephone:
New Zealand toll free - 0800 100 085 Australia toll free - 1800 008 658 If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return. Our GuaranteeAt Rodd & Gunn we marry the best of natural raw material with advanced technology, to create fabrics and clothes that uphold the best tradition of quality. We support this commitment with a 2 Year Guarantee against faulty workmanship on all our goods. This guarantee does not inlcude goods purchased from our outlet stores.
If you have any queries relating to the guarantee of your purchase please contact us at online@roddandgunn.com. ColoursWe have made every effort to portray the colour of our goods as accurately as possible. However, because the actual colours you see depend upon the monitor you view our websites from, Rodd & Gunn cannot guarantee that your monitor's display of any colour will provide a completely accurate representation of our garment/s.Intellectual Property
Rodd & Gunn owns many trademarks world wide including the English Pointer dog device. Rodd & Gunn protects its rights and does not permit anyone to copy, sell or publish any content or parts of this website for any public or commercial purpose without its express written permission. Accessing Our ServiceOther than connecting to Rodd & Gunn's website provider's servers by HTTP requests using a web browser, you may not gain access to Rodd & Gunn's website provider's servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on rodd & Gunn's websites. Furthermore, you agree not to use our sites in any inapproriate or unlawful way. DisclaimerOur websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us. Rodd & Gunn is not liable for any loss or damages suffered by anyone using this website or the content on this website for purposes beyond which Rodd & Gunn intended. HyperlinksLinks may only be established to any Rodd & Gunn site from any other site with the consent of Rodd & Gunn. Rodd & Gunn is not responsible for the content of sites linked to a Rodd & Gunn site, and will not be liable for any loss or damage suffered by the users of our websites when linking to other sites from our own sites. Governing LawRodd & Gunn New Zealand Limited is the owner of this website and is the contracting party. Our Terms of Use are governed by New Zealand law under the jurisdictionof New Zealand courts. Changes to these Terms of UseThese terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders. |
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